I thought I was tough. Turns out - when it comes to my hearing - I’m not so tough. The thought of being without sound for even one day brings tears. Wouldn’t you think after losing my hearing little by little over 30 years I would be able to bear a day or two? Not so.
Sunday night I noticed that my left processor kept cutting out. I discovered that the wire on my headpiece had a crack in it. It had been my practice to always have a backup on hand, but I discovered that I had forgotten to order a backup. Because I had a meeting on Tuesday that was important to me, I felt a little panic.
Getting creative, I decided to charge up the batteries to my body processor which I had not worn in a very, very long time. The flashing light told me the processor was getting power yet I had no sound. Switching through the programs I finally got something on the last one. It then dawned on me that all but one of my programs was set on 100% T-mic and the body processor does not have a T-mic, therefore no sound. Settling on the one program that did work, I wore my body processor on the left side and a BTE with a poorly working headpiece on the right. This would get me through Monday and I would immediately order new headpieces. I knew I probably wouldn’t get them before my meeting on Tuesday, but with prayer and tape, I managed to wear both my Harmony processors and get through the meeting and that day.
Wednesday I started watching for a Federal Express delivery. When nothing came by 4:30 pm my husband, Paul, encouraged me to call customer service again and ask about my order. To my shock and dismay, the order had been put on hold due to new regulations and probably some confusion about my immediate need. As the customer service person was explaining equipment changes, the new procedures and how long it could take, I was overcome with emotion. I gave the phone to Paul, my rock. I am so blessed to have a husband who has been willing to come to my rescue and give me rest, or let me cry.
The customer service representative and insurance assistant stayed with us on the phone figuring out how to make sure I have sound as soon as possible. Replacement headpieces should be here by Friday and the order process for Naida has been initiated. With the new parts on their way, I have rallied and have much to look forward to as the Naida has some great new features I am excited to try. Still - I am not as tough as I thought - and I will never be without backup parts again!
